Terms & Conditions
Last updated: 2 September 2026
These Terms & Conditions govern access to and use of pricia.co.za and purchases made from PRICIA Hair & Beauty. By using this website or placing an order, you agree to these terms.
Business Information
PRICIA Hair & Beauty is operated by PRICIACOZA HAIR AND BEAUTY (PTY) LTD.
Registration number: 2026/675035/07
Registered address: 392 Marshall Street, Fauna Park, Polokwane, Limpopo, 0787, South Africa
Website: https://pricia.co.za
Email: info@pricia.co.za
WhatsApp: +27 68 954 1418
Our main business is the online retail of wigs, bundles, closures, frontals and related hair and beauty products.
Website Use
You may use this website only for lawful purposes. You may not interfere with its security, attempt unauthorised access, introduce malicious software, copy content unlawfully or use the website in a way that could damage PRICIA Hair & Beauty or another person.
Product Information
We take reasonable care to display accurate product names, descriptions, specifications, images, colours and prices.
Images are provided for illustration. Colours and appearance may vary because of lighting, screen settings, manufacturing differences and the natural characteristics of hair products. Customers must select the correct product variation, length, colour and other available options before completing an order.
Availability
All products are subject to availability. Adding an item to a cart does not reserve it.
If a product becomes unavailable after payment, we will contact you and offer an appropriate alternative, allow you to wait for restocking where suitable, or provide a refund.
Prices
All prices are displayed in South African rand. The total amount payable, including applicable charges and the selected delivery cost, will be shown during checkout.
We may change prices without prior notice, but a price change will not affect an order already accepted.
If an obvious pricing or description error occurs, we will contact you before dispatch. You may confirm the order at the correct price or cancel it for a full refund.
Orders and Acceptance
Placing an order is an offer to purchase the selected products. An automated order acknowledgement does not necessarily mean that the order has been accepted.
An order is accepted once payment, product availability and order details have been confirmed. We may refuse or cancel an order where there is suspected fraud, an obvious error, unavailable stock, incorrect customer information or another lawful reason. Any payment received for a cancelled order will be refunded.
Payment
Available payment methods will be displayed at checkout. Payments may be processed by an independent payment service provider and may be subject to that provider’s security checks and terms.
Customers must provide accurate billing information and confirm that they are authorised to use the chosen payment method.
Customer Accounts
You are responsible for keeping your account details and password confidential. Please notify us promptly if you believe your account has been accessed without permission.
You must provide accurate and current information when registering or placing an order.
Delivery
We offer Courier Guy door-to-door delivery and PUDO locker delivery within South Africa, subject to service availability.
Delivery costs are confirmed at checkout. Delivery times are estimates and may be affected by courier operations, public holidays, weather, outlying destinations or circumstances outside our reasonable control.
Customers are responsible for supplying the correct delivery address, telephone number and PUDO collection-point information.
Please read our Delivery Information page for full delivery terms.
Returns and Refunds
Returns, exchanges and refunds are handled according to our Returns & Refunds Policy and applicable South African consumer law.
Hair products are hygiene-sensitive. Change-of-mind returns may be declined after a product has been worn, fitted, washed, brushed, combed, cut, coloured, chemically treated, altered or removed from sealed hygiene packaging.
This restriction does not remove any legal rights relating to incorrect, unsafe or defective goods.
Cooling-Off and Consumer Rights
Eligible electronic transactions may qualify for cooling-off or cancellation rights under applicable South African law. Customers are also entitled to the protections provided by the Consumer Protection Act and other applicable legislation.
Nothing in these Terms & Conditions limits or excludes any consumer right that cannot lawfully be limited or excluded.
Intellectual Property
The website’s branding, logo, design, text, graphics and original content belong to PRICIACOZA HAIR AND BEAUTY (PTY) LTD or are used with permission.
You may not reproduce, modify, distribute, sell or commercially exploit website content without prior written permission, except where permitted by law.
Reviews and Customer Content
If you submit a review, photograph or other content, it must be truthful, lawful and must not infringe another person’s rights.
You permit us to display submitted content for operating and promoting PRICIA Hair & Beauty, subject to applicable privacy law. We may remove content that is unlawful, abusive, misleading or inappropriate.
Privacy
Personal information is processed according to our Privacy Policy and the Protection of Personal Information Act, 2013.
By placing an order, you authorise us to share the information reasonably necessary with payment providers, couriers, website-service providers and other parties involved in processing and fulfilling the order.
Third-Party Services and Links
Our website may use or link to third-party services. We are not responsible for the content, availability or privacy practices of independently operated third-party websites.
Website Availability
We aim to keep the website accurate, secure and available but cannot guarantee uninterrupted or error-free access. We may maintain, update, suspend or change parts of the website where reasonably necessary.
Liability
To the extent permitted by law, PRICIA Hair & Beauty will not be responsible for indirect or consequential loss arising from website unavailability, customer misuse of a product, failure to follow care instructions or circumstances outside our reasonable control.
Nothing in these terms excludes liability where exclusion is prohibited by law, including rights concerning defective or unsafe goods.
Force Majeure
We will not be responsible for delay or failure caused by events outside our reasonable control, including severe weather, courier disruption, strikes, power or network failures, civil unrest, government restrictions or natural disasters. We will take reasonable steps to communicate with affected customers and complete or resolve outstanding orders.
Complaints and Disputes
Please contact us first so that we can try to resolve any concern fairly and promptly.
Email: info@pricia.co.za
WhatsApp: +27 68 954 1418
If a complaint cannot be resolved directly, a customer may use any dispute-resolution or consumer-protection remedy available under South African law.
Electronic Records
Order confirmations and related communications may be sent electronically. Customers should retain copies for their records.
We retain transaction records as required for operational, accounting and legal purposes. Customers may request a copy of information relating to their order, subject to identity verification and applicable law.
Changes to These Terms
We may update these Terms & Conditions when our services, policies or legal obligations change. The latest version and revision date will be published on this page.
Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa. Any dispute will be handled by a court or authorised dispute-resolution body with lawful jurisdiction.
Contact Details
PRICIACOZA HAIR AND BEAUTY (PTY) LTD
Trading as PRICIA Hair & Beauty
Registration number: 2026/675035/07
392 Marshall Street, Fauna Park, Polokwane, Limpopo, 0787
Email: info@pricia.co.za
WhatsApp: +27 68 954 1418