Returns & Refunds
We want you to be satisfied with your PRICIA Hair & Beauty purchase. Please read this policy before opening, fitting, cutting, colouring or altering any product.
Change-of-Mind Returns
For eligible online purchases, you may request a return within seven days after receiving your order.
To qualify, the item must be unused, unworn, unwashed and unaltered. All tags, labels, protective seals and original packaging must remain intact.
For hygiene reasons, wigs, bundles, closures, frontals and other hair products cannot be accepted as change-of-mind returns once they have been worn, fitted, brushed, combed, washed, cut, coloured, chemically treated, altered or removed from sealed hygiene packaging.
The customer is responsible for the direct cost and safe return of a change-of-mind item.
Incorrect, Damaged or Defective Items
Please inspect your order when it arrives. If you receive the wrong item, or if an item arrives damaged or defective, contact us as soon as possible. Reporting the problem within 48 hours helps us resolve it quickly, but this does not limit any rights you may have under applicable law.
Please provide your order number, a description of the problem and clear photographs or video showing the item, packaging and courier label.
Where goods fail to meet the required quality standards, customers may have the right to return them within six months and choose a repair, replacement or refund, as provided by applicable South African consumer law.
Items Not Eligible for Change-of-Mind Returns
We cannot accept a change-of-mind return where an item:
Has been worn, fitted, washed, brushed, combed or used
Has been cut, coloured, bleached, chemically treated or altered
Has had tags, labels or protective seals removed
Is returned without its original packaging
Has been damaged after delivery through misuse, improper care or failure to follow product-care instructions
Was made, altered or ordered to the customer’s specifications, where applicable
Return Process
Before sending an item back, contact info@pricia.co.za or WhatsApp +27 68 954 1418 to request return instructions.
Do not return an item without receiving confirmation and the correct return details from PRICIA Hair & Beauty. Customers should retain proof of return until the matter has been resolved.
Refunds
Approved refunds will be processed to the original payment method. Please allow up to 10 business days after approval for processing, although banks and payment providers may require additional time before the funds appear.
Nothing in this policy limits or excludes any rights available to a customer under applicable South African law.