Privacy Policy
Last updated: 2 September 2026
PRICIA Hair & Beauty respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.
Information We Collect
When you browse our website, create an account, contact us or place an order, we may collect:
Your name and surname
Email address and telephone number
Billing and delivery address
Order, payment and transaction information
Account login information
Messages, enquiries, reviews and customer-service correspondence
Website usage information, including your IP address, browser, device and cookies
Why We Use Your Information
We process personal information where it is necessary to:
Create and manage your customer account
Process payments and fulfil orders
Arrange delivery through Courier Guy, PUDO or another selected delivery provider
Provide order updates and customer support
Manage returns, refunds and complaints
Prevent fraud and protect the security of our website
Maintain financial, tax and business records
Improve our products, services and website
Send marketing messages where you have consented or where permitted by law
Sharing Personal Information
We may share only the information reasonably necessary with trusted service providers that help us operate the business, including:
Payment service providers
Courier Guy, PUDO and other delivery partners
Website hosting, email and information-technology providers
WooCommerce and other website-service providers
Professional advisers, regulators or authorities where required by law
We do not sell or rent customers’ personal information.
Payments
Payments may be processed by an independent payment service provider. PRICIA Hair & Beauty does not intentionally collect or store your complete bank-card number, banking password, PIN or one-time PIN.
Cookies
Our website may use cookies and similar technologies to keep the website functioning, remember cart contents and preferences, maintain secure login sessions, analyse website performance and support relevant marketing.
You can restrict or delete cookies through your browser settings. Some website functions, including the shopping cart and account login, may not work correctly if essential cookies are disabled.
Marketing Communications
We will send promotional emails or messages only where permitted by law. You may withdraw your consent or opt out at any time by using the unsubscribe option provided or contacting us.
Information Security
We use reasonable technical and organisational safeguards to protect personal information against loss, unauthorised access, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
Information Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, comply with legal, tax and accounting obligations, resolve disputes and protect legitimate business interests. Information that is no longer required will be securely deleted, destroyed or anonymised where appropriate.
Your Rights
Subject to applicable law, you may request access to your personal information, ask us to correct or update inaccurate information, object to certain processing, withdraw consent, request deletion where legally permitted, or lodge a complaint concerning how your information is handled.
We may need to verify your identity before processing a request. Certain information may need to be retained where required by law or for legitimate business purposes.
Children’s Privacy
Our website is not intended for children to make purchases without the involvement and consent of a parent or legal guardian.
Third-Party Links
Our website may contain links to third-party websites. PRICIA Hair & Beauty is not responsible for the privacy practices or content of websites operated by other parties.
Changes to This Policy
We may update this Privacy Policy when our business practices, service providers or legal obligations change. The latest version will be published on this page with an updated date.
Contact Us
For privacy questions or requests, contact:
PRICIA Hair & Beauty
Email: info@pricia.co.za
WhatsApp: +27 68 954 1418
You may also lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.